Refunds
The short version: changed your mind? Ask within 14 days of buying and you get all your money back.
14 days, no questions asked
For 14 days after you buy anything on Otowa (a rank, a bundle, a realm, an episode pack or an outfit) you can ask for a full refund, for any reason, even if you've started using it.
How to ask
Email help@otowa.app from the address you sign in with, or write to us on the feedback page while signed in. Tell us what you'd like refunded. We answer within a few days.
What happens then
The money goes back to the card or account you paid with, through Tap Payments; your bank may take 5–10 working days to show it. The item is locked again on every device. Your progress in it is kept, so if you buy it again later you carry on where you were.
After 14 days
Purchases are yours for good, so we don't normally refund them after 14 days. If something doesn't work as it should, write to us anyway: we'll fix it or refund you. Nothing here limits any right to a refund that the law where you live gives you.
Last updated 9 November 2026.